IST-Common HR Stakeholders and Personas
Who are the key stakeholders in HR initiatives, and how might they be affected by HR changes? When planning HR change initiatives, it’s important to consider how these changes may impact different stakeholders. Each project may require you to assess various personas—such as faculty, staff, HR professionals, and no-pay affiliates—to understand how the changes might affect their specific roles and responsibilities. The list below includes common stakeholders, though it is not exhaustive. Every change initiative should be carefully evaluated to identify all impacted groups, adjusting the list of stakeholders and personas based on the project's unique needs and outcomes.
| Stakeholder | Definition | Common Personas |
|---|---|---|
| Current faculty, staff and students | Current employees who generally receive payment through payroll. | Faculty, Supervisors, EHRA, SHRA, Temps, Student Workers, Graduate Assistants, Resident Advisors, Post Docs. Transferring employees (between campus departments), Benefits Eligible, Not Benefits Eligible, Leave earning, Non-leave earning, Employees on a leave status with pay, Employees on a leave status without pay. Paid monthly, paid biweekly. FLSA Exempt/Non-Exempt, Flat Rates, 9-month/12 month, Full time/part time. County Operations employees. Could be a combination of any of the personas listed above. |
| No-Pay Affiliates | People who have an active “no pay” status in the HR System. May or may not be paid through Accounts Receivable or Financial Aid. | Emeritus, Retirees, Adjuncts, Visitor No Pays, Student Scholars/Fellows, Volunteers |
| HR professionals | University Employees whose work consists of at least 50% HR related work. | HR leads, College/division HR professionals, UHR HR professionals |
| Potential faculty and staff | Potential recruits, applicants, interviewees | Brand new to UNC System, Transferring from another UNC System institution, Transferring from another state agency, prior state service. |
| Former faculty and staff | Have worked with the university in some capacity in the past. | Retirees, separated employees |
| UNC System Office | A governance body, fund allocator, strategic planner, primary focus with EHRA/Faculty classifications. | Receiver of data, compliance monitor |
| OSHR | A governance body, salary and position classification oversight, primary focus with SHRA classification. | Receiver of data, compliance monitor |
| OIT | Enterprise Application Services (EAS), Security and Compliance | Developers, maintain enterprise-wide systems (HR System), data security |
| University leadership | University Cabinet, CHRO | Provide strategic direction, approve changes, and allocate resources |
| Vendors | Third party vendors/suppliers often have integration with campus systems | Receive and send data, Ex: Benefits vendors, background check vendors, I-9 systems |